Deposit Policy:

As of May 1, 2018, a 50% non-refundable deposit will be placed to book your appointment. Once a
date is set, an invoice will be sent for 50% of the full price of the service, including travel/set up fee,
as the 50% non-refundable deposit.  The deposit goes towards your massage appointment OR
YOUR CANCELLATION FEE. If the invoice is not paid within 48 hours, the appointment is NOT

No Show and Late Cancellation Policy

Please allow at least 24 hours prior notice for an appointment cancellation or reschedule. When less than 24 hours notice is given, there will be a 50% charge for the appointment. If short notice is given more than once, there will be a 100% charge. I understand that acute illness, hazardous weather and family emergencies represent special circumstances and a fee will not be charged.  Please be respectful to the massage therapist’s time as she will be respectful of your time. No Shows are charged 100% and will be put on a list of “NO SERVICE” if it becomes a habit.  Again, I understand things happen.  Communication is key!

CE CLASS Cancellation Policy

As of January 1, 2019, once registered there is a $25.00 fee on all cancellations, unless cancelling 1 week before class.  If cancelling 1 week before class there will be NO refunds. Depending on the situation, every effort may be made to accommodate students who either wish to move to another class date or another sponsored offering.

Gift Certificate Policy

All gift certificates are non-refundable and cannot be redeemed for cash or anything else other than massage service. They are transferable if you wish to give it to someone else. Hold onto that gift certificate as Jennifer Chan, LMT, is NOT responsible for lost certificates. Our no show and cancellation policy are the same for gift certificate use.

Privacy Policy

Your privacy is very important to me. Accordingly, I have developed this Policy in order for you to understand how I collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, I will identify the purposes for which information is being collected.

I will collect and use of personal information solely with the objective of fulfilling those purposes specified by myself and for other compatible purposes, unless I obtain the consent of the individual concerned or as required by law. I will only retain personal information as long as necessary for the fulfillment of those purposes. I will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. All SOAP notes and medical information obtained are also considered personal data and are subject to HIPPA privacy rules.  I will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. I will make readily available to customers information about my policies and practices relating to the management of personal information.Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

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